FAQ'S

How do I create an account on Boria Bistar?

You can create your account on Boria bistar by entering and verifying your mobile number. Click on        Create New Account" after that and fill up the form to create your Boria Bistar account.

How do I login on Boria Bistar? I used to login with email, Google/Facebook login.

For older users of Boria Bistar who used to login with email/Google/Facebook, enter your mobile number and OTP, then choose your method of login under "Already have an account?". Once you have entered the details, you will be logged in to your account. Next time onwards, you can use your mobile and OTP for easy login.

Can I still login with password on Boria Bistar?

You can login with mobile number and password. This works if your mobile number is verified on your account. To login with mobile and password, enter your mobile number and "Continue". On the OTP page, you will find the option to login with password. However, it is highly recommended that you login with OTP for convenience and security.

How can I pay for my order ?

We support the following payment options:

Cash On Delivery (available in selected pin codes)

Credit Card

Debit Card

Net banking

Gift Card

Wallet

Is GST being charged on my order?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc. All our products are inclusive of GST.

GST applicability:

MRP<1000 , GST charged: 5%

MRP>1000, GST charged 12%

For Bulk orders we provide GST credit invoice

What is our Return and Exchange Policy? How does it work?

Boria Bistar's returns and exchange policy gives you an option to return or exchange items purchased on Boria Bistar for any reason within 7 days of delivery. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Boria Bistar credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

If you choose to exchange the item purchased by you on Boria Bistar within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.

Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Boria Bistar as the case may be, for an exchange.

Boria Bistar shall reserve the right to restrict exchange of the items purchased on Boria Bistar if customer in any way breaches or misuse this policy, as determined in Boria Bistar’s sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

Boria Bistar will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Boria Bistar would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

Why do same category products have different pricing?

Boria Bistar manufactures a variety of products with different qualities, we believe that one quality cannot  suit the body of every human being. So for different quality products pricing is accordingly, keep trying them until you find your perfect match.